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Change of Heart? We Understand: Seamless Returns

A line drawing of a van to convey the easy return process for the split tog duvetA line drawing of a van to convey the easy return process for the split tog duvet

Each one of our THREE Duvets products is individually handcrafted to order therefore products can vary slightly. All the materials used are 100% natural and we do not use bonding agents, glues or synthetic linings. Our talented seamstresses put a lot of love and care into our products, to ensure you receive a quality product that we hope will help to give you a restful night’s sleep – night after night.

Found a problem?

We will have checked your THREE Duvets product before sending it to you. However, should find any issues with it, once it has arrived with you, please do contact us and we will help you. If you find any faults that are covered under our 5 Year Guarantee. Full terms and conditions of our 5 Year Guarantee can be found here.

If your product is not faulty, we are able to accept returns within 14 days of receipt, providing the items:

  • Have not been used
  • Are still in their original packaging
  • Are in excellent condition

Please ensure you provide proof of purchase with your return (including your original order number).

We do not offer a ‘try before you buy’ service and therefore any item you receive from us will have never been used. We are sure you will understand that, with bedding items, for hygiene reasons we are not able to accept returns for items that have been used, unless they fall under the terms and conditions of our 5 Year Guarantee.

Where to send your Return

THREE Duvets Ltd
1 Beaumont Way
Langage South
Plympton
Devon PL7 5FN

Handling of your Return

Upon receipt of your return, the package will be contained in a secure space and left unopened for 72 hours, in line with our workshop hygiene and safety protocols, introduced due to COVID-19. The package will then opened, identified from the proof of purchase and then it will undergo our mandatory Quality Control checks before being referred to our Customer Service Team, where a decision will be taken and contact will be made with you. Any refunds agreed will be made via the method by which the product was originally paid for.

Do you have any questions about your return?

We are here to help. If you would like to discuss the reason why you would like to return your purchase, or require any assistance, please do contact our team via email [email protected] or by calling 01752 710030. We are always more than happy to assist you, so please don’t hesitate to get in touch.

 

This does not affect your Statutory Rights.